Frequently Asked Questions
General
Please speak to a member of our team, who will happily help you with your booking, by calling us on 0800 678 5325.
Alternatively, you can contact us by using the form on the Contact page or by sending us an email to bookings@twilite.uk.
We require just a £45 booking fee to secure your date. However, some of our products are provided by third parties who’s deposits may vary.
All booking fees are non-refundable.
The final balance is due 4 weeks before your event date, please get in touch if you are having difficulty making your payment by that date.
Payments can be made through our online booking platform or by BACs, cash or cheque.
Yes, you can make payments via our online booking platform for any amount whenever you choose, as long as it’s before the final balance due date.
Yes, if you need to cancel your event for any reason, we retain the booking fee and return any other monies paid, depending on how close the cancellation is to your event date.
Yes, we can offer you a bespoke price if multiple products are booked together!
Please get in touch with the team, let them know which products you’d like to book and we’ll send you a quote.
Yes, if you would like to add additional products to your event, one of our team would be happy to walk you though the quote.
Please call the sales team on 0800 678 5325 to discuss the options.
Yes, all of our equipment is regularly tested by a registered PAT tester to ensure safety for all our events. Our certificate and documents can be supplied upon request.
We have public liability insurance which covers up to 10 million pounds. All of our documents can be supplied upon request.
We can amend your booking details for you, please call the team on 0800 678 5325.
Yes, 90% of time we can help you with last minute bookings, depending on the amount of time we have to put this in place for you.
If you require immediate assistance, please contact the team on 0800 678 5325.
DJ Hire
Yes, when making the booking we will discuss your musical tastes and preferences to help select the best DJ suited to your event.
Once booked, you can access our online booking platform to curate your own playlist and even allow your guests to add songs via a unique link! You will still have overall control to remove any songs you do not want played.
Absolutely, in addition to your playlist the DJ will be open to requests and will do their best to mix in the tracks at a suitable time during your event.
This is dependent on the individual, venue licensing and staff.
Depending on your choice of setup, times will vary.
We usually allow an hour to setup our smaller shows and kindly ask you to provide the access times of your chosen venue where possible.
Yes, we provide an early setup service to help minimise disruption to your event.
Prices start from £95, please contact our team on 0800 678 5325 to discuss options.
All our DJs use state of the art sound and lighting equipment to give you the best possible experience.
Photo Booth
The minimum booking time is two hours, however, we recommend at least three hours to ensure all your guests get chance to have ago!
We will happily provide longer hire times at an additional cost of £50 an hour.
We have a huge variety of props from hats, wigs and glasses to signs and emojis. The operator will switch up the props during the event to keep things fun and exciting!
If you are having a themed event, at an additional cost, we may be able to tailor a special prop box for you.
Yes, the photos will be printed within 15-20 seconds from hitting the print button!
Yes, we will provide you with digital access to copies of your photos and videos securely, over the internet, after the event.
Yes, once your booking has been confirmed we will discuss with you the design and message you would like on your prints.
Please contact our design team on 0800 678 5325 who will gladly work with you to create a truly unique feel.
Yes, all our booths include an operator who will be in attendance to setup and run the booth during the the hire period.
We require one hour to setup and test the booth.
The Photo Booth dimensions are 2m (H) x 1.3m (W) x 2.3m (D).
The Magic Mirror dimensions are 1.6m (H) x 0.9m (W) x 0.5m (D).
The Selfie Pod dimensions are 1.6m (H) x 0.5m (W) x 0.8m (D).
We have used DJ Wayne over the last year for 2 big family events our Daughters wedding and a joint 60th and 30th birthday celebration last Saturday. I can’t praise him enough, the music is spot on and he’s always willing to play your favourite songs. He ensures there’s a personal touch to every event. Very professional such a great down to earth guy who will help you celebrate any and every special occasion.
Wayne’s a brilliant DJ who really made my 40th birthday party. He couldn’t have been more accommodating, playing my favourite rock and dance songs and keeping the kids and the grandparents happy, too! A really helpful, friendly guy and he charged a very reasonable rate. Twilite comes highly recommended.
Thank you! Thank you! Thank you! We chose Twilite for our wedding reception party (got married abroad) and we had the most amazing night. Wayne was so helpful in the lead up to the event, the online platform was so easy for payments and the playlist link to organise a general playlist /timings for the night was great. A few nights before we had a call with Wayne to finalise any last details which was great. On the night we had Daniel for a DJ, we didn’t give to many song suggestions but he must have immediately figured out what we all liked, and it was great song after great song! We’ve since been asked for the playlist by a guest 🏼😂 I tried multiple times to leave the dance floor but was pinned by old R&B classics (our fav)! Daniel was super helpful throughout the night, BIG thank you for everything you did! We added on the room up lighting, magic mirror, LED dance floor and confetti cannons – all of it was beautiful and everyone said they had a great time. The magic mirror photos are just … chaotic in the most wonderful way and I’ll treasure that album of horrifically drunk photos forever, spent most of my hungover morning going through it over and over again laughing. Thanks Team! It was everything we wanted and more, need an excuse to do it all again🙈 If you want a great time – contact Twilite!
Wow thought no dancing during lockdown would spoil wedding but no your professionalism was amazing the games the fun you had at my expense had everyone in hysterics (Will never like ABBA) – I want to have another party when this is all over and you are the only DJ – you are awesome
A great dj for my 8 year olds party 🥳
Wayne was sooo good with the children, done all the games. Literally left him to it.
Reasonably price, worth every penny.
💯💯💯 recommend Thanks again Wayne 🕺🏻