Frequently Asked Questions

General

Please speak to a member of our team, who will happily help you to tailor your booking, by calling us on 0787 233 1758.

Alternatively, you can contact us by using the form on the Contact page or by sending us an email to bookings@twilite.uk.

We require just a £45 booking fee to secure your date. However, some of our products are provided by third parties who’s deposits may vary.

All booking fees are non-refundable.

The final balance is due 4 weeks before your event date, please get in touch if you are having difficulty making your payment by that date.

Payments can be made through our online booking platform or by BACs, cash or cheque.

Yes, you can make payments via our online booking platform for any amount whenever you choose, as long as it’s before the final balance due date.

Yes, if you need to cancel your event for any reason, we retain the booking fee and return any other monies paid, depending on how close the cancellation is to your event date.

Please see our Terms & Conditions for more information.

Yes, we can offer you a bespoke price if multiple products are booked together!

Please get in touch with the team, let them know which products you’d like to book and we’ll send you the discounted price.

Yes, if you would like to add additional products to your event, one of our team would be happy to walk you though the quote.

Please call the sales team on 0787 233 1758 to discuss the options.

Yes, all of our equipment is regularly tested by a registered PAT tester to ensure safety for all our events. Our certificate and documents can be supplied upon request.

We have public liability insurance which covers up to 10 million pounds. All of our documents can be supplied upon request.

We can amend your booking details for you, please call the team on 0787 233 1758.

Yes, 90% of time we can help you with last minute bookings, depending on the amount of time we have to put this in place for you.

If you require immediate assistance, please contact the team on 0787 233 1758.

DJ Hire

Yes, when making the booking we will discuss your musical tastes and preferences to help select the best DJ suited to your event.

Once booked, you can access our online booking platform to curate your own playlist and even allow your guests to add songs via a unique link! You will still have overall control to remove any songs you do not want played.

Absolutely, in addition to your playlist the DJ will be open to requests and will do their best to mix in the tracks at a suitable time during your event.

This is dependent on the individual, venue licensing and staff.

Once the DJ has approval from the venue and was happy to continue, they would be paid £50 cash upfront for every additional hour required.

Depending on your choice of setup, times will vary.

We usually allow an hour to setup our smaller shows and kindly ask you to provide the access times of your chosen venue where possible.

Yes, we provide an early setup service to help minimise disruption to your event.

Prices start from £75, please contact our team on 0787 233 1758 to discuss options.

All our DJs use state of the art sound and lighting equipment to give you the best possible experience.

Photo Booth

The minimum booking time is two hours, however, we recommend at least three hours to ensure all your guests get chance to have ago!

We will happily provide longer hire times at an additional cost of £50 an hour.

We have a huge variety of props from hats, wigs and glasses to signs and emojis. The operator will switch up the props during the event to keep things fun and exciting!

If you are having a themed event, at an additional cost, we may be able to tailor a special prop box for you.

Yes, the photos will be printed within 15-20 seconds from hitting the print button!

Yes, we will provide you with digital access to copies of your photos and videos securely, over the internet, after the event.

Yes, once your booking has been confirmed we will discuss with you the design and message you would like on your prints.

Please contact our design team on 0787 233 1758 who will gladly work with you to create a truly unique feel.

Yes, all our booths include an operator who will be in attendance to setup and run the booth during the the hire period.

We require one hour to setup and test the booth.

The Photo Booth dimensions are 2m (H) x 1.3m (W) x 2.3m (D).

The Magic Mirror dimensions are 1.6m (H) x 0.9m (W) x 0.5m (D).

The Selfie Pod dimensions are 1.6m (H) x 0.5m (W) x 0.8m (D).

Sweet Cart

Yes, it is entirely up to you, whether you want to choose all your childhood favourites or colour co-ordinate sweets to match your event theme, our team is happy to help!

Absolutely, we will do our best to source the sweets you want, these may incur an additional charge.

All sweets leftover are for you to keep, these can be bagged up for you to take home or give to your guests!

Yes, a fully refundable damage deposit of £50 is required upon booking in addition to the booking fee. The money will be given back to you by bank transfer within 7 days after your hire period.

However, if there are missing or damaged items, these will be charged at their full replacement value.

We can provide an attendant to serve the sweets to your guests, refill the jars and keep things tidy at an additional cost of £10 an hour.

Free delivery, setup and collection within 15 miles of Eastbourne.

We will charge an additional cost for distances further afield, please speak to a member of our team on 0787 233 1758 to discuss.

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